Support
We're happy to help, whether you use Kins yourself or help a parent or friend with it.
Write to us
Email us and a person will reply. We aim to answer within one business day. It helps to tell us what happened and roughly when.
admin@kins.lifeIn an emergency
Kins can't call for help. If you or someone else is in danger, call your local emergency number (911 in the US). If you are thinking about harming yourself, in the US call or text 988. See our Safety page.
Your plan and purchases
Cancel or change a plan: open iPhone Settings, tap your name, then Subscriptions, then Kins. Cancelling stops the next renewal; you keep your minutes until the end of the month you paid for.
Restore purchases: if your plan or minutes don't show on a new iPhone, open Kins, go to Settings, then Add minutes, and tap Restore purchases. Use the same Apple Account you bought with.
Refunds: Apple handles payments and refunds. You can ask for a refund at reportaproblem.apple.com.
If a call doesn't work
Check that the phone is connected to Wi-Fi or mobile data, and that Kins is allowed to use the microphone (iPhone Settings, then Kins, then Microphone). Then try again. If calls keep ending early, email us and let us know roughly when it happened.
Your memory and your account
You can see, change or delete what Kins remembers on the Me screen, and delete your conversation history or your whole account in Settings. Deleting your account doesn't cancel an Apple subscription, so please cancel that in iPhone Settings too. Read more in our Privacy Policy.