Our Commitment to Your Privacy

At Kins, we believe your personal information belongs to you. We built Kins to be a trusted companion for older adults and their families — and that trust starts with how we handle your data.

This policy explains what information we collect, how we use it, and the choices you have. We've tried to write this in plain language because we believe you shouldn't need a lawyer to understand your privacy rights.

Information We Collect

Information You Provide

Account information: Name, email address, phone number when you sign up
Profile information: Interests, routines, preferences you share during onboarding
Health information: Medication names, schedules, and adherence data you choose to track
Conversations: What you say to Kins during voice or text conversations
Memories: Personal details, stories, and preferences Kins remembers for you
Emergency contacts: Names and phone numbers of caregivers or family members

Information Collected Automatically

Usage data: How often you use Kins, features you use, session duration
Device information: Device type, operating system, app version
Location: Only when you trigger an SOS alert, and only if you've granted permission

How We Use Your Information

To provide Kins: Power conversations, remember your preferences, send medication reminders
To personalize your experience: Tailor content, morning briefings, and conversation topics to your interests
To keep you safe: Enable SOS features and notify emergency contacts when you need help
To share with caregivers: Provide peace-of-mind updates to family members you've authorized
To improve Kins: Understand how people use the app so we can make it better
To communicate with you: Send important updates about your account or the service

How We Share Your Information

We do not sell your personal information. We share data only in these cases:

With your caregivers: Family members you've added can see check-in summaries and medication adherence
With service providers: Companies that help us run Kins (cloud hosting, SMS delivery) under strict privacy agreements
For safety: Emergency contacts receive alerts and location during SOS events
When required by law: If we're legally obligated to disclose information

Your Conversations with Kins

When you talk to Kins, your conversations are processed by AI to generate responses. We use OpenAI's technology to power these conversations.

Conversations are used to improve your personal experience with Kins
We do not use your conversations to train general AI models
You can view and delete memories Kins has stored in the "What Kins Knows" section of the app

Health Information

We treat medication and health-related information with extra care:

Health data is encrypted at rest and in transit
Only you and caregivers you authorize can access your health information
Kins never provides medical advice, diagnoses, or medication dosing recommendations
We are not a covered entity under HIPAA, but we follow industry best practices for health data security

Data Retention

We keep your data as long as your account is active
If you delete your account, we delete your personal data within 30 days
Some data may be retained longer if required by law or for legitimate business purposes (like fraud prevention)

Your Rights and Choices

You have control over your data:

Access: View what information Kins has stored about you
Correction: Update or correct your personal information
Deletion: Delete specific memories or your entire account
Export: Request a copy of your data
Opt-out: Disable specific features like caregiver sharing

To exercise these rights, use the settings in the app or contact us at privacy@kins.life

California Privacy Rights

If you're a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information we collect and how we use it
Right to delete your personal information
Right to opt-out of the sale of personal information (we don't sell your data)
Right to non-discrimination for exercising your privacy rights

Security

We take security seriously and implement industry-standard measures to protect your data:

Encryption in transit (TLS) and at rest
Regular security assessments
Access controls limiting who can view your data
Secure authentication

Children's Privacy

Kins is designed for adults age 18 and older. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this policy from time to time. If we make significant changes, we'll notify you through the app or by email before they take effect.

Contact Us

If you have questions about this privacy policy or how we handle your data:

Email: privacy@kins.life
Mail: Kins Privacy Team, [Address to be added]

Privacy Policy