Privacy Policy

• Kins saves the words of your conversations so it can remember you. Kins doesn't keep audio recordings.
• Your voice and conversations are processed by our AI provider, OpenAI, so Kins can understand you and answer. OpenAI does not use them to train its models.
• After each conversation, Kins writes short notes about what matters to you, which can include health details you mention.
• You can see every note, change or delete it, delete your conversation history, or delete your account in the app.
• We never sell your information. Your conversations, notes, health details and location are never shared with advertisers.
• Kins does not report to your family. What you tell Kins stays yours.
• No one at Kins reads your conversations, unless you ask us to help with a problem or the law requires it.

Your account

• Your email address, used to send you a sign-in link or code, and an account ID we create.
• The name you'd like Kins to call you, your time zone, and whether you've finished the first conversation.

Your conversations

• Your voice is sent live from your iPhone to our AI provider so Kins can understand you and answer out loud. We do not record or store the audio.
• Transcripts: we save the text of what you and Kins say in each conversation, so Kins can continue where you left off and show your recent conversations in the app.
• Notes and summaries: after each conversation, Kins writes a short summary and up to ten short notes, grouped as People, Coming up, Health, About me, Routines and Interests. Only things you said count; what Kins says never becomes a note. You can see and change every note. Summaries aren't shown one by one; deleting your conversation history removes them.
• Daily news briefs: we keep each day's short news brief, which is chosen from your interests and, if you shared it, your town.
• Kins is built never to keep passwords, PINs, one-time codes, or card, bank-account or government ID numbers as notes, and it will never ask you for them.

Your area (only if you choose to share it)

• If you tap Share my area, your iPhone shares an approximate location. We save your town name and coordinates rounded to about 1 kilometre. We use them to tell you the local weather, and the town name also helps choose local stories for your daily news brief. We never keep a history of where you have been. You can remove your area in Settings at any time.

Talk time and purchases

• When each conversation starts and ends, how long it lasted, and how much talk time you have left.
• Your subscription and purchase status. Payments are handled by Apple; we never see your card details.

App and device information

• Technical information such as app version, device type and error codes, so we can keep Kins working. Our logs are designed never to contain audio, transcript text, notes or other personal content.
• Advertising measurement information, described in Ads, purchases and tracking.

• To hold conversations with you and give spoken answers.
• To remember what matters to you, so each conversation can pick up where the last one left off.
• To tell you about today: the weather where you live, and a short daily news brief chosen from the interests and topics in your notes.
• To manage your account, sign-in, talk time and purchases.
• To keep Kins secure, prevent abuse and fix problems.
• To measure which ads brought people to Kins, as described below.
• To send you sign-in links or codes and important messages about the service.

We do not use your conversations, notes or health details for advertising or marketing, even in de-identified or combined form, and we do not use them to train AI models. We do not sell your personal information or share it for cross-context behavioural advertising.

If you mention health details, such as an appointment, a condition, a medication or how you've been feeling, Kins may keep a note so it can ask how things went next time. When you create your account, you agree to Kins saving conversations and remembering details, including health information.

• We use health information only to make your conversations with Kins more personal.
• We never share it with advertisers, family members or anyone else except the service providers who run Kins for us.
• You can delete any health note or all your notes at any time. Because memory is always on, Kins may save new health details from later conversations; to stop that completely, delete your account, which withdraws your consent.
• Kins is not a medical service. It doesn't diagnose, and it doesn't tell you to start, stop or change any medication.
• Kins is not a healthcare provider or health plan, so the US health privacy law HIPAA does not apply to it. We protect your health information as this policy describes.

Some US states, including Washington, Nevada and Connecticut, give you specific rights over “consumer health data”. You can use those rights through the app or by emailing us (see Your choices and rights).

We share information only with companies that provide services to us, only for the purposes in this policy. Each must protect your information to the same or an equal standard as this policy and use it only to provide its service to us, except for the advertising measurement described in the next section:

• OpenAI provides the AI that powers Kins's voice conversations, writes your notes and summaries after each conversation, and finds your daily news brief using web search, based on the interests in your notes and, if you shared it, your town name. We ask OpenAI not to store these requests. OpenAI may keep data for a limited time to monitor for abuse, as described in its own policies, and does not use it to train its models.
• Supabase runs our database and sign-in service.
• Hetzner provides the servers that run the Kins service.
• Vercel hosts this website.
• MET Norway provides weather forecasts. It receives only approximate coordinates (rounded to about 1 km), never your name or account.
• Apple processes App Store payments. RevenueCat keeps track of your subscription and purchases, and Superwall shows our plans and offers in the app. They receive your account ID, purchase and subscription status, and basic app and device information, nothing more.
• AppsFlyer measures which ads brought people to Kins (see the next section).
• Our email provider sends sign-in links or codes and service messages.

We may also disclose information if the law requires it, to protect someone's safety, or as part of a merger or sale of Kins, in which case this policy would continue to protect your information.

We do not share your conversations or notes with your family, even if they helped you set up Kins.

Kins advertises on services such as Meta, Google and TikTok. To learn which ads work, the app uses AppsFlyer.

• The first time you open Kins, your iPhone asks whether Kins may track you. If you choose Allow, AppsFlyer may receive your device's advertising identifier to match your install to an ad. If you choose Ask App Not to Track, it won't. Kins works exactly the same either way.
• Either way, Apple's privacy-preserving attribution (SKAdNetwork) may report anonymous, aggregated results to advertising partners.
• AppsFlyer receives your Kins account ID, information about your device and app, three events (creating an account, your first conversation and finishing setup) and, from RevenueCat, your purchases.
• AppsFlyer, the ad networks, RevenueCat and Superwall never receive your conversations, notes, health details or location.

You can change your tracking choice at any time in your iPhone's Settings, under Privacy & Security, Tracking.

• Transcripts, notes and summaries: until you delete them or your account. They do not expire on their own.
• When you forget a note, Kins also rewrites or removes recent summaries that mention it.
• Your area: until you remove it or delete your account.
• Daily news briefs: until you choose “forget everything” or delete your account. Deleting conversation history or removing your area does not remove them.
• Account and talk-time records: until you delete your account.
• Purchase records: kept by Apple and RevenueCat, and by us where the law requires us to keep financial records.

Deleting your account removes your account, transcripts, notes, summaries and profile from our live database. Copies may remain in backups for a limited time until they are overwritten, and service providers may keep data for the limited periods described in their own policies.

In the app you can:

• see every note Kins keeps about you in the Me tab;
• change or forget any note, or forget everything;
• delete your conversation history;
• remove your area;
• delete your account in Settings.

You can also email privacy@kins.life to ask for a copy of your information, to correct or delete it, or with any other privacy request. We may need to confirm it's really you before acting on a request. We won't treat you differently for using your rights.

US residents: depending on your state, including California, you may have rights to know, access, correct and delete your information, and to opt out of its sale or sharing. We don't sell or share personal information as those laws define it.

UK and European residents: you have rights to access, correct, delete, restrict or object to the use of your information, to receive a copy in a portable form, and to withdraw consent at any time by deleting your account. We rely on our agreement with you to provide Kins, on your explicit consent for health information and tracking, on our legitimate interest in keeping Kins secure, and on legal obligations where they apply. You can also complain to your data protection authority.

Information is encrypted while it travels and when it is stored. Your transcripts and notes are reachable only through the Kins service after it has checked that you are signed in as you; no other user can see them, and our logs leave out conversation content. No system is perfectly secure; if a breach affects your information, we will tell you as the law requires.

Kins's servers and database are in the United States. If you use Kins from another country, your information is transferred to and processed in the United States, with the safeguards the law requires.

Kins is made for adults and is not intended for anyone under 18. We do not knowingly collect information from children. If you think a child has used Kins, email us and we will delete the account.

Kins is an AI, not a person, and not a medical or emergency service. It cannot call anyone or send alerts. If you describe an emergency, Kins will ask you to call your local emergency number. If you talk about wanting to hurt yourself, Kins will respond with care and encourage you to contact a crisis line (in the US, call or text 988) or someone you trust. Our AI provider's safety checks may end a conversation at that moment; the app then shows crisis numbers for your region that you can tap to call or text. Kins does not contact anyone on your behalf.

If you join the waitlist, we keep your email address only to tell you when Kins is available. Email privacy@kins.life at any time and we will delete it. This website uses Vercel's analytics to count visits and measure speed, and may use Google Analytics to understand which pages are useful. These tools collect information such as pages viewed, browser type and approximate region. Your email address is never sent to them.

If we make important changes to this policy, we will update the date at the top and tell you in the app or by email before they take effect.

Questions or requests: privacy@kins.life